How to eliminate the right job from the payroll

Service seem slower at your favorite restaurant? It may be that your favorite restaurant has jumped on a trend among restaurateurs—eliminating bus boys. This Wall Street Journal article published on smSmallBiz.com explains that restaurants, in an effort to cut corners, are eliminating their busboys, asking servers to be the ones to clear the tables, sweep the floors and scrape the food off for dishwashers. The only downsides? Longer waits for customers and disgruntled servers.This article makes me wonder if these restaurants made the right decision of eliminating the bus boy. Cutting staff is a hard decision, but instead of cutting from the bottom (or from the top) consider how your decisions will affect your customer experience and employee morale. That may help you see where you can and cannot cut.