When Firing A Client Pays Off

With the economy still not improving as much as we'd all like, you wouldn't thinks any businesses would be shedding customers--no matter how much of a headache they can be. But these days, small business owners are cutting ties with customers who make late payments, expect special treatment or ask for discounts, says this Wall Street Journal article.I know what you're asking yourself: What's the up side of losing business? According to Kishau Rogers, owner of Websmith Group LLC in Richmond, Va., dropping high maintenance or late-paying clients boosted her business in the end. According to the article, "By eliminating 5% of her clientele this year, [Rogers] is saving 20% more of her time while the Web-site development firm's 2009 revenue is on track to rise 10%."